UK Deliveries
Orders within the UK are sent using Royal Mail First Class Delivery or Royal Mail Signed For delivery.
Our products are bespoke and created to order so please allow 4-8 days for delivery.
We use a flat rate of £4 for UK deliveries. Free delivery on orders over £30.
International delivery cost
Channel Islands – £7
Isle of Man – £7
Europe Zone 1 (£10) – Belgium, Denmark, France, Germany, Republic of Ireland, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.
Europe Zone 2 (£18) – Albania, Andorra, Armenia, Austria, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Poland, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
Asia/Russia (£30.00) – British Indian Ocean Territory, China, Hong Kong, India, Israel, Japan, Malaysia, Maldives, Mongolia, Nepal, Palestinian Territory, Occupied, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
North America (£25) – Canada, Mexico, United States
Other side of the world (£30) – Australia, Cook Islands, Fiji, French Polynesia, New Caledonia, New Zealand, Papua New Guinea, Samoa, Solomon Islands, Tonga
Any questions about our international shipping please email us: becca@hookedskate.com
Returns information
If you are not 100% satisfied with your purchase from Hooked you can return your goods, within 14 days unused and and in original packaging.
We suggest you return goods via recorded or registered post for your protection should anything go wrong with the return delivery.
Customers are responsible for their return postage charges. and we’ll refund if proof of price is supplied.
We will not accept returns if the product has been worn.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.
Our return address is:
Hooked
24 Heyworth Street
Derby
DE22 3DL
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.