Frequently asked questions
How do I contact you guys?
Contact firstname.lastname@example.org for general questions.
I was sent the wrong size, can I exchange it?
Yes, if you got the wrong size please send it to the return address and email email@example.com with your transaction ID or email used with the order and we will send you the correct order.
Can I get a refund or exchange an item if I don’t like it?
No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.
Can I update my address once I have already placed my order?
If you wish to change it please email firstname.lastname@example.org immediately with your transactionID. We cannot reship orders once they are sent out.
How do I get Hooked in my town?
Have a chat with your local shop and tell them all about us. Word of mouth is the best way to get us in your local shop.
How do I get sponsored?
If you’re into Hooked and think you can rep it in your town, feel free to send us your footage. If you’re good and we have space, we’ll meet you and negotiate.
Yes we ship worldwide. Please allow up to three business days for your order to process (You will get a shipping confirmation in your email the day it’s been shipped). Please be patient… we’re nice.
All sales are final. No refunds or exchanges… unless we’ve made a mistake!